We encourage you to read and ensure you understand our Returns Policy before making your purchase.

We offer a 90-day replacement period for faults on all lingerie and sleep wear.

If your garment is faulty, please contact our friendly customer service team for instructions.

We are not able to cover damage to garments that are the result of improper laundering. Please follow all care instructions carefully.

Wrong size? Not the right style for you? Unwanted gift?

We offer a 90-day hassle free return policy for change of mind or unsuitability of lingerie and sleep wear. Hosiery and bodystockings excluded.

All return requests must have a Return Authorisation Number which can be requested via the Request a Return function within your My Account.

If your My Account hasn’t been activated yet please follow the activation prompts within your order confirmation email.  

To be accepted, all returns must:
* be returned in the original undamaged packaging/box (where applicable).
* have intact tags, still attached to the garment.
* not have been used/worn (except to try on for size).
* not be damaged or soiled.
* not be altered in any way.

Any returns made without a valid Return Authorisation Number will be returned to sender.

Standard postage fees apply to all returns. Return shipping labels are non-refundable for customers in Australia purchasing a return shipping label from our Returns Portal. If your order was sent in a black mailer bag, you can reuse the bag for your return to us.

We will process refunds via the same payment method you used to place the order. It may take your financial institution 3-5 business days to refund the money to your account once we have processed the refund request.  

1. Store credit issued will be to the value of the final price you paid for the item(s).
2. Store credit will be issued to the account with the email address used to place your order.
3. Store credit cannot be transferred to other accounts.
4. Store credit is valid for 12 months from the date of issue. Balances that remain after the 12 months will be void.
5. Store credit does not accrue interest and cannot be redeemed or refunded for cash after issue.
6. If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) - you will not be able to return the orders paid with store credit for cash.   

1. Exchanges for another size are subject to availability. 
2. Exchanges are processed by applying store credit to your account and applying this against your new product.
3. If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) - you will not be able to return the orders paid with store credit for cash.

Customers who receive free or complimentary products via our free gift program, or through other promotional activity must return all free and complimentary products on an order when seeking a refund. These products must be returned unused, unopened, inside their original packaging, and in a resalable condition.

Customers seeking to retain their Free Gifts or other free promotional products will receive store credit for accepted returns. Any store credit received from such a return will not be eligible to receive Free Gifts or other free promotional products when used.

Alternatively a customer may opt to have the current, on-site price for their Free Gift(s) or other promotional product deducted from the value of any accepted refund, where the value of the free/promotion products is less than the total refund being sought